Configure and manage SLA policies for tickets
Basic information
Target metrics
Conditions
Pause rules
organizationId
: Organization that owns the policyversion
: Policy version numberpriority
: Policy priority in the evaluation orderisActive
: Whether the policy is currently activeuid
: Unique identifier for the policycreatedAt
: Creation timestampupdatedAt
: Last update timestampPolicy management
Policy priorities
Policy design
Monitoring and tracking
Team management