In Thena, you can recruit AI agents that are operational from day one—ready to take on real work with enterprise-level control. These agents aren’t generic chatbots; they’re smart, brand-aligned digital teammates trained on your knowledge and configured for your workflows.

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Built for control and customization

Modular

Pick and enable flows relevant to your team’s needs.

Trainable

Upload documentation, guides, and structured knowledge into a dedicated knowledge hub.

Scoped

Control exactly where and when agents act using conditions in workflows (e.g., only for commercial accounts or Slack-only tickets).

Prompt-configurable

Fine-tune how they respond with customized prompts per flow.

Permissioned

Grant agents selective access to tools and platforms they need to operate.

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Meet Jamie

Jamie AI agent interface Jamie is our first AI agent—built for frontline ticket workflows. He’s capable of:

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The flow-to-workflow bridge

Each agent flow can be linked to Thena workflows, giving you granular control.

You can control:

  • When it activates
  • For which accounts or channels
  • Under what priority, sentiment, or other conditions

This means agents don’t just act—they act intelligently within the bounds you define.