Every AI agent in Thena can be trained on your company’s unique knowledge. This gives your agent context, accuracy, and the ability to speak with authority—whether responding to customers or assisting internal teams. AI agent with knowledge capabilities

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AI agent capabilities

Memory

Maintains account-level memory, allowing the agent to recall aggregate account history and context across multiple conversations.

Entitlements

The agent has its own authorizations across services it has access to, allowing for more granular control on the actions that the agent can take.

Knowledge retrieval

Implements standard RAG (Retrieval-Augmented Generation) to access company knowledge, with capabilities to scrape URLs and upload files for comprehensive information access.

Multi-channel deployments

Currently available as a web deployment, with upcoming support for Slack and additional communication channels (Phone, Discord etc).

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Agent knowledge sources

Your agent learns from two primary types of content:

Files

You can upload documents directly to your agent’s knowledge hub. Supported file types include:

  • PDFs
  • DOCX (Word)

File upload limits:

  • Max size: 100MB per file.
  • Files are processed instantly and made available to the agent in real time.
  • The agent will begin using this content immediately in relevant flows like L1 deflection, summarization, or internal queries.

URLs

Provide public URLs to web pages and documentation sites. When a URL is added, the agent will:

  • Scan the primary page
  • Automatically crawl and index all publicly linked sub-pages
  • Continuously stream and refresh that content in the background
Only public URLs are supported. Pages requiring authentication or login will be skipped.

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What the agent uses

Knowledge capabilities

Once sources are added, the agent can:

  • Access the full content of uploaded documents
  • Read and reference all linked public pages under each URL
  • Use this information to answer questions, deflect tickets, summarize threads, or inform other flows

You can view, manage, or remove knowledge sources at any time.

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Why it matters

Benefits

Giving your agent access to the right knowledge:

  • Increases the accuracy and relevance of responses
  • Ensures consistency with your brand and documentation
  • Powers smarter AI flows with richer context

With just a few uploads or links, you turn your agent into a true expert on your business.

Knowledge fuels intelligence. And your agent gets smarter with every file and link you add.