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POST
/
v1
/
emojis
/
actions
/
{teamId}
cURL
curl --request POST \
  --url https://platform.thena.ai/v1/emojis/actions/{teamId} \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '
{
  "emojis": [
    "white_check_mark"
  ],
  "flow": "OUTBOUND",
  "action": "create_ticket"
}
'
import requests

url = "https://platform.thena.ai/v1/emojis/actions/{teamId}"

payload = {
    "emojis": ["white_check_mark"],
    "flow": "OUTBOUND",
    "action": "create_ticket"
}
headers = {
    "x-api-key": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {'x-api-key': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({emojis: ['white_check_mark'], flow: 'OUTBOUND', action: 'create_ticket'})
};

fetch('https://platform.thena.ai/v1/emojis/actions/{teamId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://platform.thena.ai/v1/emojis/actions/{teamId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'emojis' => [
        'white_check_mark'
    ],
    'flow' => 'OUTBOUND',
    'action' => 'create_ticket'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "x-api-key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://platform.thena.ai/v1/emojis/actions/{teamId}"

	payload := strings.NewReader("{\n  \"emojis\": [\n    \"white_check_mark\"\n  ],\n  \"flow\": \"OUTBOUND\",\n  \"action\": \"create_ticket\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("x-api-key", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://platform.thena.ai/v1/emojis/actions/{teamId}")
  .header("x-api-key", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"emojis\": [\n    \"white_check_mark\"\n  ],\n  \"flow\": \"OUTBOUND\",\n  \"action\": \"create_ticket\"\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://platform.thena.ai/v1/emojis/actions/{teamId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["x-api-key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"emojis\": [\n    \"white_check_mark\"\n  ],\n  \"flow\": \"OUTBOUND\",\n  \"action\": \"create_ticket\"\n}"

response = http.request(request)
puts response.read_body
{
  "data": {
    "ok": true,
    "data": {}
  },
  "status": true,
  "message": "Emoji action created successfully!",
  "timestamp": "2025-07-15T11:38:09.817Z"
}
{
  "statusCode": 400,
  "message": "Team ID is required",
  "error": "Bad Request"
}
{
  "statusCode": 401,
  "message": "Unauthorized",
  "error": "Unauthorized"
}
{
  "statusCode": 403,
  "message": "This feature is only available for standard and enterprise tier organizations",
  "error": "Forbidden"
}
{
  "message": "Validation failed",
  "error": "Validation Error",
  "statusCode": 422,
  "details": [
    {
      "field": "emojis",
      "errors": [
        "Emoji(s) to map against the action are required"
      ]
    },
    {
      "field": "flow",
      "errors": [
        "Flow to map against the emojis is required"
      ]
    },
    {
      "field": "action",
      "errors": [
        "Action to map against the emojis is required"
      ]
    }
  ]
}
{
  "statusCode": 500,
  "message": "Failed to map emoji action",
  "error": "Internal Server Error"
}
{
  "statusCode": 503,
  "message": "Service Unavailable",
  "error": "Service Unavailable"
}

Authorizations

x-api-key
string
header
required

Enter your API key

Path Parameters

teamId
string
required

Body

application/json
emojis
string[]
required

Emojis to map against the action

Example:
["white_check_mark"]
flow
string
required

Flow to map against the emojis

Example:

"OUTBOUND"

action
string
required

Action to map against the emojis

Example:

"create_ticket"

Response

Success - Emoji action mappings created successfully