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Overview
Connect Thena platform with Slack for seamless ticket management and collaboration
Thena platform’s Slack integration enables teams to manage tickets directly from Slack, enhancing collaboration and response times. This integration provides a bidirectional connection between your Slack workspace and Thena platform.
A single Thena organization can be connected to multiple Slack workspaces, giving you the flexibility to manage tickets and collaborate across different workspaces from one central location.
Key features
Ticket creation
• Create tickets from Slack messages
• Convert threads to tickets
• Attach context automatically
• Set initial properties
Real-time updates
• Receive ticket notifications
• View status changes
• Track assignments
• Monitor SLA updates
Collaboration
• Reply to tickets from Slack
• Internal team discussions
• @mention support
• Share ticket context
Actions
• Update ticket status
• Assign tickets
• Add comments
• Set priorities
Benefits
Platform integration
The Slack source is built on top of Thena’s app framework, leveraging the platform’s core capabilities:
Event processing
• Real-time event handling
• Webhook-based communication
• Reliable message delivery
• Automatic retry mechanisms
Platform APIs
• REST API endpoints
• Secure authentication
• Rate limit handling
All Slack interactions are processed through Thena’s platform APIs, ensuring consistent behavior, reliable delivery, and proper access control across all integrations.
Getting started
Enable Slack source
Enable the Slack source in your Thena organization
Authentication
Connect your Slack workspace to Thena
Team setup
Configure team access and permissions
Configuration
Set up channels and notification preferences