Thena platform’s Slack integration enables teams to manage tickets directly from Slack, enhancing collaboration and response times. This integration provides a bidirectional connection between your Slack workspace and Thena platform.

A single Thena organization can be connected to multiple Slack workspaces, giving you the flexibility to manage tickets and collaborate across different workspaces from one central location.

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Key features

Ticket creation

• Create tickets from Slack messages
• Convert threads to tickets
• Attach context automatically
• Set initial properties

Real-time updates

• Receive ticket notifications
• View status changes
• Track assignments
• Monitor SLA updates

Collaboration

• Reply to tickets from Slack
• Internal team discussions
• @mention support
• Share ticket context

Actions

• Update ticket status
• Assign tickets
• Add comments
• Set priorities

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Benefits

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Platform integration

The Slack source is built on top of Thena’s app framework, leveraging the platform’s core capabilities:

Event processing

• Real-time event handling
• Webhook-based communication
• Reliable message delivery
• Automatic retry mechanisms

Platform APIs

• REST API endpoints
• Secure authentication
• Rate limit handling

All Slack interactions are processed through Thena’s platform APIs, ensuring consistent behavior, reliable delivery, and proper access control across all integrations.

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Getting started

1

Enable Slack source

Enable the Slack source in your Thena organization

2

Authentication

Connect your Slack workspace to Thena

3

Team setup

Configure team access and permissions

4

Configuration

Set up channels and notification preferences

Installation guide

Step-by-step installation instructions

Configuration

Detailed configuration options

Notification setup

Configure notification preferences

Team management

Manage team access and permissions