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Installation overview

1

Enable Slack source on Thena

Authorized users can enable the Slack source through the Thena platform with a single click.

2

Install Thena app on Slack

A Slack workspace administrator needs to install the Thena app in your Slack workspace.

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Organization and team structure

The Slack integration in Thena follows a hierarchical structure that provides flexible workspace management and team-level access control.

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Connection rules

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Workspace connections

A single Thena organization can connect to multiple Slack workspaces (including Enterprise Grid workspaces), enabling centralized management of all your Slack interactions.

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Access management

Workspace sharing

• Grant workspace access to specific teams
• Teams operate independently within shared workspaces
• Flexible 1:1 or many-to-many relationships

Channel configuration

• Teams set up their own channel mappings
• Independent channel monitoring
• Team-specific automation settings

After a workspace is connected at the organization level, teams must be explicitly granted access before they can configure and use the integration.

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Permissions and scopes

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Slack workspace permissions

The Thena app requires the following permissions in your Slack workspace:

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Slash commands

The integration adds the following slash commands to your workspace:

/ticket

Create a new ticket directly from Slack using an interactive form

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Event subscriptions

The app subscribes to various Slack events to maintain synchronization:

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Thena platform permissions

The Slack app on Thena requires these platform permissions:

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Required scopes

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Event subscriptions

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Verification and testing

After installation, verify the integration is working:

1

Check connection

Verify the connection status in your Thena dashboard

2

Test slash command

Try creating a test ticket using the /ticket command

3

Verify permissions

Ensure the app has joined necessary channels

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Troubleshooting

If you encounter issues during installation: