The Activities feature in Thena lets your team log key customer interactions—calls, meetings, site visits, emails—right inside the account. It acts as a real-time activity timeline, giving everyone in the org visibility into how, when, and why a customer was engaged.And the best part? Activities can be added manually, through APIs, workflows, or even your AI agents. No lost calls. No forgotten meetings. Just rich interaction data—exactly where it belongs.
💻 API-based ingestion
Use Thena’s APIs to log activities from any external system—CRM, calendar, call platform, or your own product.
⚙️ Workflow automation
Trigger activity logging through workflows based on actions like:
A ticket status change
A completed task
A Slack message or email received
🤖 AI-powered capture
Your AI agents can automatically log key activities from customer interactions in Slack or email—turning conversations into structured insights without lifting a finger.
Activities under accounts ensure no touchpoint goes untracked. With flexible logging methods, customizable attributes, and automation-friendly design, this isn’t just a timeline—it’s a live, actionable engagement history that drives better decisions, faster handoffs, and stronger relationships.
With Thena, your team no longer asks “when did we last speak with this account?”—they already know.