PATCH
/
v1
/
teams
/
{teamId}
/
configurations
curl --request PATCH \
  --url https://platform.thena.ai/v1/teams/{teamId}/configurations \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-org-id: <api-key>' \
  --data '{
  "timezone": "<string>",
  "routingRespectsTimezone": true,
  "routingRespectsUserCapacity": true,
  "fallbackSubTeam": "<string>",
  "holidays": [
    "25-12",
    "25-12-2024"
  ],
  "routingRespectsUserTimezone": true,
  "routingRespectsUserAvailability": true,
  "userRoutingStrategy": "manual",
  "commonDailyConfig": true,
  "commonSlots": [
    {
      "start": "09:00",
      "end": "17:00"
    }
  ],
  "dailyConfig": {
    "monday": {
      "isActive": true,
      "slots": [
        {
          "start": "09:00",
          "end": "17:00"
        }
      ]
    }
  }
}'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": {
    "timezone": "<string>",
    "teamId": "<string>",
    "fallbackSubTeam": "<string>",
    "holidays": [
      "<string>"
    ],
    "routingRespectsTimezone": true,
    "routingRespectsUserTimezone": true,
    "routingRespectsUserAvailability": true,
    "userRoutingStrategy": "<string>",
    "dailyConfig": {
      "monday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      },
      "tuesday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      },
      "wednesday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      },
      "thursday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      },
      "friday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      },
      "saturday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      },
      "sunday": {
        "isActive": true,
        "slots": [
          {
            "start": "10:00",
            "end": "18:00"
          }
        ]
      }
    },
    "createdAt": "<string>",
    "updatedAt": "<string>"
  }
}

Authorizations

​
Authorization
string
header
required

Enter JWT bearer token

​
x-org-id
string
header
required

Enter organization ID

Path Parameters

​
teamId
string
required

Body

application/json
​
timezone
string

The timezone of the team

​
routingRespectsTimezone
boolean

Whether the routing rules respect the timezone for the teams

​
routingRespectsUserCapacity
boolean

Whether the routing rules respect the user capacity for the teams

​
fallbackSubTeam
string

The fallback sub team of the team

​
holidays
array

The dates of the team's holidays

Example:
["25-12", "25-12-2024"]
​
routingRespectsUserTimezone
boolean

Whether the routing rules respect the user timezone for the teams

​
routingRespectsUserAvailability
boolean

Whether the routing rules respect the user availability for the teams

​
userRoutingStrategy
enum<string>

The user routing strategy for the team

Available options:
manual,
round_robin
​
commonDailyConfig
boolean

Whether the team uses common daily config

​
commonSlots
string[]

The common slots for the team

Example:
[{ "start": "09:00", "end": "17:00" }]
​
dailyConfig
object

The business hours of the team

Example:
{
  "monday": {
    "isActive": true,
    "slots": [{ "start": "09:00", "end": "17:00" }]
  }
}

Response

200
application/json
Operation successful
​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object
required

The response for create/update/delete team configurations