Introduction
- API Reference
- Platform
- Platform APIs
- Login & sign up
- Organizations
- SLA duration
- Users
- Teams
- Team management
- Team members
- Team configuration & routing
- Tickets
- Comments & reactions
- Custom fields
- Forms
- Draft tickets
- Accounts & contacts
- Custom objects
- Workflows
- SLA
- Storage
- Notifications
Get team configurations
curl --request GET \
--url https://platform.thena.ai/v1/teams/{teamId}/configurations \
--header 'Authorization: Bearer <token>' \
--header 'x-org-id: <api-key>'
{
"status": true,
"message": "Success",
"timestamp": "2024-01-01T00:00:00.000Z",
"data": [
{
"timezone": "<string>",
"teamId": "<string>",
"fallbackSubTeam": "<string>",
"holidays": [
"<string>"
],
"routingRespectsTimezone": true,
"routingRespectsUserTimezone": true,
"routingRespectsUserAvailability": true,
"userRoutingStrategy": "<string>",
"dailyConfig": {
"monday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"tuesday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"wednesday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"thursday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"friday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"saturday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"sunday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
}
},
"createdAt": "<string>",
"updatedAt": "<string>"
}
]
}
Authorizations
Enter JWT bearer token
Enter organization ID
Path Parameters
Response
The status of the response
The message of the response
The timestamp of the response
The team configurations fetched
The team timezone
Unique identifier for the team
The fallback sub team
The team holidays
Whether routing respects timezone
Whether routing respects user timezone
Whether routing respects user availability
The user routing strategy
The team daily business hours config
The business hours for Monday
Whether the business day is active
The business hours for Tuesday
Whether the business day is active
The business hours for Wednesday
Whether the business day is active
The business hours for Thursday
Whether the business day is active
The business hours for Friday
Whether the business day is active
The business hours for Saturday
Whether the business day is active
The business hours for Sunday
Whether the business day is active
The created date of the team configuration
The updated date of the team configuration
curl --request GET \
--url https://platform.thena.ai/v1/teams/{teamId}/configurations \
--header 'Authorization: Bearer <token>' \
--header 'x-org-id: <api-key>'
{
"status": true,
"message": "Success",
"timestamp": "2024-01-01T00:00:00.000Z",
"data": [
{
"timezone": "<string>",
"teamId": "<string>",
"fallbackSubTeam": "<string>",
"holidays": [
"<string>"
],
"routingRespectsTimezone": true,
"routingRespectsUserTimezone": true,
"routingRespectsUserAvailability": true,
"userRoutingStrategy": "<string>",
"dailyConfig": {
"monday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"tuesday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"wednesday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"thursday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"friday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"saturday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
},
"sunday": {
"isActive": true,
"slots": [
{
"start": "10:00",
"end": "18:00"
}
]
}
},
"createdAt": "<string>",
"updatedAt": "<string>"
}
]
}