Update comment - Thena AI

MCP tool: `update_comment`

Updates an existing comment with new content, visibility settings, or other properties. Useful for correcting typos, updating information, or changing comment visibility.

Example prompt

Update comment 60YJS01K10TQY9F7W3V19QZ857TFY with content "Updated: This comment has been modified to include more detailed information about the ticket status. The investigation is ongoing and we expect to have a resolution by end of day today. Thanks for your patience while we work through this performance issue."

Input parameters

Name	Type	Required	Description
commentId	string	Yes	The ID of the comment to update
content	string	Yes	The updated content of the comment (1-5000 chars)
contentHtml	string	No	The updated HTML content of the comment (max 5000 chars)
contentJson	string	No	The updated JSON content of the comment
threadName	string	No	The updated name of the comment thread
commentVisibility	enum	No	The visibility of the comment (“public” or “private”)
commentType	enum	No	The type of the comment (“comment” or “note”)
isPinned	boolean	No	Whether the comment is pinned
preserveMentions	boolean	No	Whether to preserve mentions when updating content
attachments	string[]	No	The attachments of the comment
commentAs	string	No	The comment as a string
metadata	object	No	The updated metadata of the comment
updatedAt	string	No	The update timestamp

Response fields

Below are the fields you may see in the response:

Field	Type	Description
id	string	Comment unique ID
content	string	Updated plain text content of the comment
contentHtml	string	Updated HTML formatted content
contentMarkdown	string	Updated Markdown formatted content
contentJson	string	Updated JSON formatted content
isEdited	boolean	Whether the comment has been edited
threadName	string	Name of the comment thread
commentVisibility	string	Updated visibility setting
commentType	string	Updated type of comment
isPinned	boolean	Whether the comment is pinned
sourceEmailId	string	Email ID if comment came from email
metadata	object	Updated metadata (may include mentions, lastEditedAt, lastEditedBy, etc.)
createdAt	string (ISO8601)	Original creation timestamp
updatedAt	string (ISO8601)	Last update timestamp
author	string	Author display name
authorAvatarUrl	string	Author’s avatar URL
attachments	array	Updated attachment IDs
authorId	string	Author’s user ID
authorUserType	string	Author’s user type (e.g., ORG_ADMIN)
impersonatedUserEmail	string	Email of impersonated user
impersonatedUserName	string	Name of impersonated user
impersonatedUserAvatar	string	Avatar of impersonated user
deletedAt	string	Deletion timestamp (null if not deleted)

Sample response

{
  "data": {
    "id": "60YJS01K10TQY9F7W3V19QZ857TFY",
    "content": "Updated: This comment has been modified to include more detailed information about the ticket status. The investigation is ongoing and we expect to have a resolution by end of day today. Thanks for your patience while we work through this performance issue.",
    "contentHtml": "Updated: This comment has been modified to include more detailed information about the ticket status. The investigation is ongoing and we expect to have a resolution by end of day today. Thanks for your patience while we work through this performance issue.",
    "contentMarkdown": "Updated: This comment has been modified to include more detailed information about the ticket status. The investigation is ongoing and we expect to have a resolution by end of day today. Thanks for your patience while we work through this performance issue.",
    "contentJson": "{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":\"left\"},\"content\":[{\"type\":\"text\",\"text\":\"Updated: This comment has been modified to include more detailed information about the ticket status. The investigation is ongoing and we expect to have a resolution by end of day today. Thanks for your patience while we work through this performance issue.\"}]}]}",
    "isEdited": true,
    "threadName": null,
    "commentVisibility": "public",
    "commentType": "comment",
    "isPinned": false,
    "sourceEmailId": null,
    "metadata": {
      "mentions": [],
      "lastEditedAt": "2025-07-25T12:54:43.379Z",
      "lastEditedBy": "8"
    },
    "createdAt": "2025-07-25T12:40:33.539Z",
    "updatedAt": "2025-07-25T12:54:42.597Z",
    "author": "shakthi+1",
    "authorAvatarUrl": null,
    "attachments": [],
    "authorId": "UTH00SEXXFNVVN",
    "authorUserType": "ORG_ADMIN",
    "impersonatedUserEmail": null,
    "impersonatedUserName": null,
    "impersonatedUserAvatar": null,
    "deletedAt": null
  },
  "status": true,
  "message": "Comment updated successfully!",
  "timestamp": "2025-07-25T12:54:43.666Z"
}