Get Comments on Entity

Retrieve all comments for a specific entity in the Thena platform.

Parameters

Name	Type	Required	Description
entityType	string	Yes	The type of the entity (e.g., “ticket”, “conversation”)
entityId	string	Yes	The ID of the entity to get comments for
page	number	No	The page number for pagination (default: 0)
limit	number	No	Maximum number of comments to return (default: 10)

Example prompt

Get all comments for ticket NYD3S01K100PGBTVWPMTPX8W4W3G6

Response fields

Each item in the data array is a comment object with the following fields:

Field	Type	Description
id	string	Comment unique ID
content	string	Plain text content of the comment
contentHtml	string	HTML formatted content
contentMarkdown	string	Markdown formatted content
contentJson	string	JSON formatted content for rich text
isEdited	boolean	Whether the comment has been edited
threadName	string	Name of the comment thread
commentVisibility	string	Visibility setting (public or private)
commentType	string	Type of comment (note, reply, comment, etc.)
isPinned	boolean	Whether the comment is pinned
sourceEmailId	string	Email ID if comment came from email
metadata	object	Additional metadata including mentions, userReactions, and sometimes replies
createdAt	string (ISO8601)	Creation timestamp
updatedAt	string (ISO8601)	Last update timestamp
author	string	Author display name
authorAvatarUrl	string	Author’s avatar URL
attachments	array	Array of attachment IDs
authorId	string	Author’s user ID
authorUserType	string	Author’s user type (e.g., ORG_ADMIN)
impersonatedUserEmail	string	Email of impersonated user
impersonatedUserName	string	Name of impersonated user
impersonatedUserAvatar	string	Avatar of impersonated user
deletedAt	string	Deletion timestamp (null if not deleted)

Sample response

{
  "data": [
    {
      "id": "G727S01K1045B01QRQY2P1ATK3R5F",
      "content": "Internal note: This performance issue might be related to the recent deployment we did last Tuesday (v2.4.3). Sarah mentioned in the standup that they noticed some unusual query patterns after that release. \n\nNeed to check:\n- Did we accidentally remove any indexes during the schema migration?\n- The new caching layer might not be working as expected\n- Could be related to the user session timeout changes\n\nAlso, Alex (the requestor) is from our biggest client - BusinessCorp. They're up for renewal next month, so this needs to be prioritized. Marketing has been pushing hard to keep them happy.\n\nI'll coordinate with the DevOps team offline about the maintenance window. Don't want to mention specific timing in public comments until we confirm availability.",
      "contentHtml": "",
      "contentMarkdown": "...",
      "contentJson": "...",
      "isEdited": false,
      "threadName": null,
      "commentVisibility": "private",
      "commentType": "note",
      "isPinned": false,
      "sourceEmailId": null,
      "metadata": {
        "mentions": [],
        "userReactions": []
      },
      "createdAt": "2025-07-25T12:34:04.651Z",
      "updatedAt": "2025-07-25T12:34:04.650Z",
      "author": "shakthi+1",
      "authorAvatarUrl": null,
      "attachments": [],
      "authorId": "UTH00SEXXFNVVN",
      "authorUserType": "ORG_ADMIN",
      "impersonatedUserEmail": null,
      "impersonatedUserName": null,
      "impersonatedUserAvatar": null,
      "deletedAt": null
    }
  ],
  "status": true,
  "message": "Comments fetched successfully!",
  "timestamp": "2025-07-25T12:48:11.462Z"
}