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Knowledge Management
Create, organize, and share knowledge base content for improved self-service
Overview
Thena Platform’s knowledge management system helps organizations create, maintain, and distribute knowledge effectively. With powerful content management tools and intelligent search capabilities, teams can build a comprehensive knowledge base that improves self-service and maintains consistent support quality.
Key Features
Content Creation
- Rich text editor
- Markdown support
- Version control
- Collaborative editing
- Media embedding
Organization
- Hierarchical categories
- Smart tagging
- Custom metadata
- Dynamic collections
- Related articles
Search and Discovery
- Full-text search
- AI-powered suggestions
- Category browsing
- Popular articles
- Quick links
Access Control
- Role-based permissions
- Public/private articles
- Team-specific content
- External sharing
- View tracking
Common Workflows
Content Creation
Write and format articles with rich media support.
Organization
Categorize and tag content for easy discovery.
Review Process
Implement approval workflows for content quality.
Publishing
Make content available to target audiences.
Best Practices
Content Structure
Maintain clear hierarchy and organization
Regular Updates
Keep content current and relevant
Quality Control
Implement review processes
User Feedback
Collect and act on user feedback
Integration Options
Connect knowledge base with:
- Support ticketing
- Customer portal
- Internal tools
- Learning management systems
Getting Started
Content Planning
Define knowledge base structure and categories
Template Creation
Set up article templates and guidelines
Initial Content
Create core knowledge base articles
Team Training
Train team on content management