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Creating Agent Flows

Learn how to create efficient and effective workflow flows for your agents.

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Flow Creation Process

1

Plan Your Flow

Define the flow’s purpose and requirements:
  • Identify triggers
  • Map out decision points
  • Define expected outcomes
2

Create Flow Structure

Build the basic flow structure:
  • Set up triggers
  • Add action nodes
  • Configure conditions
3

Configure Actions

Set up specific actions:
  • Tool integrations
  • API calls
  • Response templates
4

Test and Deploy

Validate and launch your flow:
  • Test scenarios
  • Debug issues
  • Deploy to production

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Flow Components

{
  "trigger": {
    "type": "message",
    "conditions": {
      "contains": ["help", "support"],
      "intent": "assistance"
    }
  }
}

{
  "action": {
    "type": "api_call",
    "endpoint": "/api/tickets",
    "method": "POST",
    "parameters": {
      "title": "${message.subject}",
      "description": "${message.content}"
    }
  }
}

{
  "condition": {
    "if": "${user.type} === 'premium'",
    "then": "priority_support",
    "else": "standard_support"
  }
}

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Flow Types

Support Flows

Handle customer support interactions

Sales Flows

Manage sales processes and inquiries

Onboarding Flows

Guide users through onboarding

Data Processing

Handle data operations and updates

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Flow Examples

{
  "name": "Create Support Ticket",
  "trigger": "message.intent === 'support'",
  "actions": [
    {
      "type": "create_ticket",
      "priority": "medium"
    }
  ]
}

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Best Practices

Error Handling

Include comprehensive error management

Performance

Optimize for efficient execution

Monitoring

Implement logging and tracking

Documentation

Maintain clear documentation

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Flow Validation

1

Syntax Check

Verify flow configuration syntax
2

Logic Validation

Test conditional logic and branching
3

Integration Testing

Verify external service connections
4

Performance Testing

Check flow execution efficiency

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Next Steps