> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started

> Technical overview of Thena platform core concepts and integrations

Welcome to the Thena Platform technical documentation. This guide will help you understand the platform's architecture, core components, and integration capabilities. Whether you're building customer service applications, automating workflows, or integrating with external systems, you'll find comprehensive technical information about our APIs, data models, and best practices for implementation.

## Core concepts

<CardGroup cols={2}>
  <Card title="Organizations and teams" icon="building" href="/platform/core-concepts/organizations/overview">
    Learn about organizational hierarchy, team management, and routing configurations for efficient workflow distribution.
  </Card>

  <Card title="Tickets" icon="ticket" href="/platform/core-concepts/tickets/overview">
    Explore ticket lifecycle, status management, SLAs, and how tickets flow through your organization.
  </Card>

  <Card title="Custom fields" icon="input-text" href="/platform/core-concepts/custom-fields/overview">
    Configure custom fields to extend and customize entities according to your business needs.
  </Card>

  <Card title="Work units" icon="cube" href="/platform/core-concepts/work-units">
    Understand the fundamental unit of work in Thena - how tickets, tasks, and other work items are structured and managed.
  </Card>

  <Card title="Accounts" icon="building-user" href="/platform/core-concepts/accounts/overview">
    Manage customer accounts, contacts, and related activities with comprehensive data models.
  </Card>

  <Card title="Workflows" icon="gears" href="/platform/core-concepts/workflows/overview">
    Build automated workflows with triggers, conditions, and actions to streamline operations.
  </Card>
</CardGroup>

## Integration sources

Thena provides robust integration capabilities with various communication channels and platforms:

<CardGroup cols={2}>
  <Card title="Slack integration" icon="slack" href="/platform/sources/slack/overview">
    Deep Slack integration for ticket management, notifications, and team collaboration with detailed event handling.
  </Card>

  <Card title="Email integration" icon="envelope" href="/platform/sources/email/overview">
    Email channel setup for ticket creation, updates, and customer communication with advanced configuration options.
  </Card>
</CardGroup>