> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Understanding workflows and their implementation in the Thena Platform

Workflows are powerful automation tools in the Thena Platform that enable you to create, manage, and execute complex business processes across various applications. They serve as the foundation for automating repetitive tasks, ensuring consistency, and improving operational efficiency.

## Understanding workflows

<CardGroup cols={1}>
  <Card title="Core purpose" icon="bullseye">
    A centralized system for automating business processes, managing event-driven operations, and orchestrating activities across the platform. Workflows serve as the backbone for all automation needs.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Key features" icon="stars">
    • Event-driven automation <br />
    • Complex conditional logic <br />
    • Multi-step processes <br />
    • Error handling and compensation <br />
  </Card>

  <Card title="Integration capabilities" icon="plug">
    • Cross-app automation <br />
    • Custom activity support <br />
    • API-first architecture <br />
  </Card>
</CardGroup>

<Note>
  Workflows form the automation engine of the Thena Platform, connecting various components like tickets, teams, accounts, and other platform features into cohesive automated processes.
</Note>

### Core capabilities

<CardGroup cols={2}>
  <Card title="Event processing" icon="bolt">
    • Event registration <br />
    • Trigger conditions <br />
    • Event filtering <br />
    • Real-time processing <br />
  </Card>

  <Card title="Activity management" icon="play">
    • System activities <br />
    • Custom activities <br />
    • Activity chaining <br />
    • Error handling <br />
    • Compensation logic <br />
  </Card>
</CardGroup>

## Standard components

<Tip>
  All workflow components can be customized and extended based on your business requirements through the API.
</Tip>

### Events

| Type               | Description                 | Examples                                                                                                                                                                                                                                                                                                       |
| ------------------ | --------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| System Events      | Platform-generated events   | • Ticket comment updated (`ticket:comment:updated`): Triggered when a comment is updated, contains previous and new content<br />• Ticket archived (`ticket:archived`): Triggered when a ticket is moved to archived status<br />• Ticket escalated (`ticket:escalated`): Triggered when a ticket is escalated |
| Integration Events | Events from integrated apps | • Slack message (`slack:message`): Triggered when a message is sent in a channel<br />• Slack channel created (`slack:channel:created`): Triggered when a new channel is created                                                                                                                               |
| Timer Events       | Schedule-based events       | • Daily report generation (`schedule:daily`)<br />• Weekly cleanup (`schedule:weekly`)<br />• Custom intervals (`cron:custom`)                                                                                                                                                                                 |

### Activities

| Type                   | Description                      | Examples                                                                                                                                                                                                                                                               |
| ---------------------- | -------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| System Activities      | Built-in platform activities     | • Create account (`accounts:create-account-platform`): Creates new account with name and domain<br />• Sleep (`workflows:sleep-platform`): Pauses execution for specified duration<br />• Update ticket (`tickets:update-ticket-platform`): Updates ticket information |
| Integration Activities | Activities for external services | • Slack postMessage (`slack.postMessage-YKGGEBQJ10VM380KWBSKVYP875AJQ-EUUV8TTGY1`): Sends messages to Slack channels                                                                                                                                                   |
| Data Activities        | Data manipulation activities     | • Get comment threads (`communications:get-comment-threads-platform`): Retrieves threaded comments for specific IDs                                                                                                                                                    |

## Associated components

<AccordionGroup>
  <Accordion title="Events & Triggers" icon="bolt" href="/platform/core-concepts/workflows/events-triggers">
    Event processing system:

    * Event registration
    * Trigger conditions
    * Event filtering

    [Learn more about Events & Triggers →](/platform/core-concepts/workflows/events-triggers)
  </Accordion>

  <Accordion title="Activities" icon="play" href="/platform/core-concepts/workflows/activities">
    Activity management:

    * System activities
    * Custom activities
    * Activity configuration
    * Error handling

    [Learn more about Activities →](/platform/core-concepts/workflows/activities)
  </Accordion>

  <Accordion title="Execution" icon="circle-play" href="/platform/core-concepts/workflows/execution">
    Execution management:

    * Workflow execution
    * State management
    * Monitoring
    * Error handling

    [Learn more about Execution →](/platform/core-concepts/workflows/execution)
  </Accordion>
</AccordionGroup>

### Workflow structure

```mermaid theme={null}
flowchart TD
    subgraph Main[Workflow Process]
        T((Event)) --> C{Conditions}
        C -->|True| A1[Activity 1]
        A1 --> A2[Activity 2]
        A2 --> A3[Activity 3]
        C -->|False| E((End))
    end

    A3 --> |On Error| F

    subgraph Error[Error Handling]
        F[Failure] --> CA3[Compensate A3]
        CA3 --> CA2[Compensate A2]
        CA2 --> CA1[Compensate A1]
    end

    style T fill:#4CAF50,stroke:#45a049,color:white
    style E fill:#607D8B,stroke:#546E7A,color:white
    style F fill:#FF5252,stroke:#D32F2F,color:white
    style C fill:#2196F3,stroke:#1E88E5,color:white
```

<Note>
  The platform enforces workflow execution rules:

  * Sequential activity execution
  * Automatic compensation on failure
  * Error handling at each step
  * State management throughout execution
</Note>

## API examples

### Create a workflow

```bash theme={null}
curl -X POST https://api.thena.ai/v1/workflows \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "High Priority Ticket Handler",
    "trigger": {
      "event": "ticket:created",
      "conditions": {
        "priority": "high"
      }
    },
    "activities": [
      {
        "name": "notify_team",
        "params": {
          "channel": "slack",
          "message": "New high priority ticket created"
        }
      },
      {
        "name": "assign_agent",
        "params": {
          "team": "support"
        }
      }
    ]
  }'
```

### List workflows

```bash theme={null}
curl -X GET https://api.thena.ai/v1/workflows \
  -H "Authorization: Bearer YOUR_API_KEY"
```

## Best practices

<Steps>
  <Step title="Design principles">
    * Keep workflows focused and single-purpose
    * Implement proper error handling
    * Use appropriate compensation strategies
    * Monitor workflow performance
  </Step>

  <Step title="Security">
    * Follow least privilege principle
    * Secure sensitive data
    * Audit workflow executions
  </Step>

  <Step title="Maintenance">
    * Document workflow purposes
    * Monitor execution metrics
    * Regular performance reviews
    * Update workflows as needed
  </Step>
</Steps>

## Next steps

<CardGroup cols={2}>
  <Card title="Events & Triggers" icon="bolt" href="/platform/core-concepts/workflows/events-triggers">
    Learn how to work with events and create triggers for your workflows.
  </Card>

  <Card title="Activities" icon="play" href="/platform/core-concepts/workflows/activities">
    Understand how to create and manage workflow activities.
  </Card>
</CardGroup>