> ## Documentation Index > Fetch the complete documentation index at: https://docs.thena.ai/llms.txt > Use this file to discover all available pages before exploring further. # Ticket fields > Learn how to configure and manage ticket fields in the Thena ticketing system. Ticket fields interface Ticket fields are one of the most powerful and flexible features on the Thena platform. They let you collect, structure, and act on the right data across your support workflows. Thena supports both standard fields and custom fields, giving teams full control over what data is tracked—without compromising speed or usability. ## Types of fields ### Standard fields These are built-in and come with every ticket. They cover essential metadata and identification info. Examples include: ID, Ticket ID, Title, AI-generated title, Description, AI-generated summary Created at, Updated at, Due date Is escalated, Is draft, Private, Sentiment, Story points, Source, Team, Parent team, Assigned agent Account, Team, Source, Assigned agent, Sentiment, Customer contact ### Custom fields Use these to collect additional structured inputs. You can create any number of fields with various data types. Create ticket field interface #### Custom field types Single line, Multi line, Rich text Integer, Decimal, Currency Date, Date & time, Time Single choice, Multi choice, Radio buttons, Checkboxes File upload, Email, Phone number, URL, Address, Rating, Coordinates, IP address, Regex, Password Calculated, Lookup, Toggle / Boolean ## Field settings Customize each field with powerful controls: * Required settings * Mandatory on creation * Mandatory on close * Visibility settings * Visible to customers * Editable by customers * Field settings * Placeholder text * Hint/help text * Form behavior * Auto-add to all forms This allows fine-grained control of how fields behave across workflows and customer- facing forms. ## Managing fields You can search, manage, and update fields anytime from the Ticket fields settings page. Each field is clearly labeled by type and whether it's standard or custom. ## Why ticket fields matter Collect the right information upfront to automatically route tickets to the right teams and prioritize effectively. Build powerful SLAs and automated workflows based on field values to streamline support processes. Generate insightful reports and track performance metrics with structured ticket data. Collect only what matters, when it matters, creating a better experience for both agents and customers.