> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Groups

> Split teams into specialization and timezones.

<img src="https://mintcdn.com/thena-840ce5ec/qw0IBJ-u1Oc1t24_/images/docs/Groups.webp?fit=max&auto=format&n=qw0IBJ-u1Oc1t24_&q=85&s=3728329c5c5d5ca5aaf462480b3f9f0c" alt="Groups configuration in Thena" className="rounded-lg" width="7680" height="4800" data-path="images/docs/Groups.webp" />

Groups are sub-teams within a Team—built for structure, specialization, and smart routing.

Use Groups to segment team members by skill, function, or region. Each group runs on its own rules for availability and assignment.

## Configuration

Every group has its own:

* 👥 **Members**\
  Add specific users to each group. A user can belong to multiple groups.

* 🕒 **Working hours**\
  Set custom hours to reflect when the group is active and available for assignments.

* 🌐 **Timezone**\
  Align working hours with the group's local time.

* 📅 **Holidays**\
  Define regional or team-specific non-working days.

* 🎯 **Assignment logic**\
  Choose how tickets are distributed within the group—round-robin, load-based, or manual.

## Why use Groups?

<CardGroup cols={4}>
  <Card title="Regions" icon="globe">
    Regional support teams (e.g. APAC, EMEA, NA)
  </Card>

  <Card title="Specialization" icon="puzzle-piece">
    Function-based squads (e.g. Billing, Technical, Licensing)
  </Card>

  <Card title="Triage" icon="scale-balanced">
    Managing SLAs and load distribution across large teams
  </Card>

  <Card title="Assignment" icon="bullseye">
    Groups ensure the right request lands with the right people—on time, every time.
  </Card>
</CardGroup>