> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Recruitment

> Your AI team, on your terms.

In Thena, you can recruit AI agents that are operational from day one—ready to take on real work with enterprise-level control. These agents aren't generic chatbots; they're smart, brand-aligned digital teammates trained on your knowledge and configured for your workflows.

## Built for control and customization

<CardGroup cols={1}>
  <Card title="Modular" icon="puzzle-piece">
    Pick and enable flows relevant to your team's needs.
  </Card>

  <Card title="Trainable" icon="brain">
    Upload documentation, guides, and structured knowledge into a dedicated knowledge hub.
  </Card>

  <Card title="Scoped" icon="bullseye">
    Control exactly where and when agents act using conditions in workflows (e.g., only for commercial accounts or Slack-only tickets).
  </Card>

  <Card title="Prompt-configurable" icon="sliders">
    Fine-tune how they respond with customized prompts per flow.
  </Card>

  <Card title="Permissioned" icon="lock">
    Grant agents selective access to tools and platforms they need to operate.
  </Card>
</CardGroup>

## Meet Jamie

<img src="https://mintcdn.com/thena-840ce5ec/qw0IBJ-u1Oc1t24_/images/docs/Frame%2013.webp?fit=max&auto=format&n=qw0IBJ-u1Oc1t24_&q=85&s=63999ec09bf66920828b3701b6da47af" alt="Jamie AI agent interface" className="rounded-lg my-4" width="5120" height="3200" data-path="images/docs/Frame 13.webp" />

Jamie is our first AI agent—built for frontline ticket workflows. He's capable of:

<AccordionGroup>
  <Accordion title="L1 deflection" icon="shield-check">
    <div className="mt-2">
      <p>Automatically resolves low-complexity tickets based on existing knowledge.</p>

      <div className="mt-4">
        <p className="font-medium">Use case:</p>
        <p>Deflect common "how-to" or informational queries for specific customer segments via email channel only. You maintain full control over which audiences this applies to.</p>
      </div>

      <div className="mt-4">
        <p className="font-medium">Workflow condition:</p>
        <p>If account = commercial and source = email → Enable Jamie's L1 deflection</p>
      </div>
    </div>
  </Accordion>

  <Accordion title="AI title generation" icon="heading">
    <div className="mt-2">
      <p>Generates concise, useful titles based on the ticket conversation.</p>

      <div className="mt-4">
        <p className="font-medium">Use case:</p>
        <p>Enable title generation only for Slack channels tagged with #product-feedback. Keeps inbound feedback organized and readable for PMs.</p>
      </div>

      <div className="mt-4">
        <p className="font-medium">Workflow condition:</p>
        <p>If source = Slack and tag = product feedback → Enable AI title generation</p>
      </div>
    </div>
  </Accordion>

  <Accordion title="Ticket summarization" icon="file-lines">
    <div className="mt-2">
      <p>Jamie reads entire conversations and generates quick summaries.</p>

      <div className="mt-4">
        <p className="font-medium">Use case:</p>
        <p>Activate summaries only when tickets are escalated to Tier 2. Helps senior agents get up to speed fast.</p>
      </div>

      <div className="mt-4">
        <p className="font-medium">Workflow condition:</p>
        <p>If group = Tier 2 → Enable ticket summarization</p>
      </div>
    </div>
  </Accordion>

  <Accordion title="Status updates" icon="arrows-rotate">
    <div className="mt-2">
      <p>Jamie detects context and automatically updates ticket statuses (e.g., to "Waiting on customer").</p>

      <div className="mt-4">
        <p className="font-medium">Use case:</p>
        <p>Enable for customer-facing tickets to automatically reflect engagement status and improve SLA tracking. Jamie can shift statuses based on intent and replies.</p>
      </div>

      <div className="mt-4">
        <p className="font-medium">Workflow condition:</p>
        <p>If type = customer support → Enable status update flow</p>
      </div>
    </div>
  </Accordion>
</AccordionGroup>

## The flow-to-workflow bridge

<div className="border border-gray-300 dark:border-gray-600 rounded-lg overflow-hidden">
  <div className="flex items-start bg-blue-100 dark:bg-blue-900 dark:bg-opacity-20 p-0">
    <div className="border-l-4 border-blue-500 dark:border-blue-600 pl-3 py-2">
      Each agent flow can be linked to Thena workflows, giving you granular control.
    </div>
  </div>

  <div className="px-4 py-2">
    <p>You can control:</p>

    <ul className="ml-6 space-y-1">
      <li>When it activates</li>
      <li>For which accounts or channels</li>
      <li>Under what priority, sentiment, or other conditions</li>
    </ul>

    <p className="mt-3">This means agents don't just act—they act intelligently within the bounds you define.</p>
  </div>
</div>