> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> Updates and changes to the Thena platform for B2B customer support and service.

# Changelog

This page lists all significant updates and changes to the Thena platform. For more details on each update, click on the respective changelog entry.

## Latest updates

### [📢 September 4, 2025 — Broadcasts](/changelog/september-4-2025)

Broadcast campaigns to communicate with customers across email and Slack channels with comprehensive analytics and audience management.

### [🔧 August 28, 2025 — Webhooks, account saved views, AI agent file uploads](/changelog/august-28-2025)

Webhooks integration, account saved views for better organization, and programmatic AI agent knowledge management.

### [📋 August 20, 2025 — Snippets, ticket exports, proactive tickets, Assigned quick filter](/changelog/august-20-2025)

Snippets for faster responses, ticket exports for analysis, proactive ticket outreach, and quick filter improvements.

### [🔮 August 14, 2025 — AI chat threads & Discord integration](/changelog/august-14-2025)

AI Chat Threads for persistent AI conversations and Discord integration for community support.

### [🎯 August 6, 2025 — Salesforce, collapse email threads, workflow triggers](/changelog/august-6-2025)

Accounts improvements, citations in L1 defection flow, public help center APIs, tag filtering, and AI sentiment enhancements.

### [⚡ July 30, 2025 — Salesforce, collapse email threads, workflow triggers](/changelog/july-30-2025)

Salesforce integration, collapse email threads and new workflow triggers.

### [✨ July 23, 2025 — Move tickets & AI feedback](/changelog/july-23-2025)

Move tickets between teams and provide feedback on AI actions.

### [🚀 July 16, 2025 — Customer portal, Linear integration, Live presence and more](/changelog/july-16-2025)

Customer portal, Linear integration, Live presence and more.

### [📣 July 10, 2025 — Attachment support & Slack enhancements](/changelog/july-10-2025)

Image support in web chat and new Slack shortcuts for tickets.

### [🔗 June 17, 2025 — Related tickets](/changelog/june-17-2025)

Connect conversations across departments, issues, and time zones with bidirectional ticket linking.

### [💬 June 10, 2025 — AI web chat](/changelog/june-10-2025)

AI-native support experience embedded into any website or web app.

### [⭐ June 9, 2025 — CSAT](/changelog/june-9-2025)

Automated customer satisfaction surveys with detailed analytics.

### [💬 June 3, 2025 — Auto-responder](/changelog/june-3-2025)

Advanced multi-channel response automation for modern support teams.

### [🤖 May 22, 2025 — MCP Server](/changelog/may-22-2025)

Native AI assistant integration with Thena data through MCP protocol.

### [🏢 May 10, 2025 — Account management](/changelog/may-10-2025)

Comprehensive account management with custom fields and activity tracking.

### [🔔 May 1, 2025 — Emoji actions](/changelog/may-1-2025)

Perform common ticket operations with simple emoji reactions.

### [🏢 April 24, 2025 — Account management](/changelog/april-24-2025)

Comprehensive account management with custom fields and activity tracking.

### [📣 April 17, 2025 — Smarter notifications](/changelog/april-17-2025)

Multi-channel notifications, internal threads, and customizable themes.

### [📣 April 10, 2025 — All new Thena](/changelog/april-10-2025)

The AI-native platform for B2B customer support and service.


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