> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually pause SLA for a ticket



## OpenAPI

````yaml post /v1/sla/pause
openapi: 3.0.0
info:
  title: Thena Platform
  description: The Thena Platform API description
  version: '1.0'
  contact: {}
servers:
  - url: https://sla.thena.ai
security: []
tags:
  - name: Thena Platform APIs
    description: ''
paths:
  /v1/sla/pause:
    post:
      tags:
        - SLA Policies
      summary: Manually pause SLA for a ticket
      parameters: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PauseSlaBody'
      responses:
        '201':
          description: Operation successful
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PauseSlaResponse'
        '401':
          description: User is not authenticated!
        '403':
          description: User does not have access to this resource!
        '404':
          description: Resource not found!
        '429':
          description: Too many requests!
        '500':
          description: Something went wrong!
        '503':
          description: This service/resource is currently unavailable.
components:
  schemas:
    PauseSlaBody:
      type: object
      properties:
        ticketId:
          type: string
          description: The ticket ID to pause SLA for
          example: ticket-123
        reason:
          type: string
          description: Reason for pausing the SLA
          example: Waiting for customer response
      required:
        - ticketId
    PauseSlaResponse:
      type: object
      properties:
        success:
          type: boolean
          description: Success status
          example: true
        message:
          type: string
          description: Message describing the result
          example: SLA paused successfully for ticket ticket-123
        pausedJobsCount:
          type: number
          description: Number of jobs paused
          example: 3
        pausedJobs:
          description: Details of paused jobs
          example:
            - jobId: job-123
              metric: first_time_response
              policy: Premium Support SLA
              durationLeftMinutes: 120
          type: array
          items:
            type: array
      required:
        - success
        - message
        - pausedJobsCount
        - pausedJobs

````