> ## Documentation Index > Fetch the complete documentation index at: https://docs.thena.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get all tickets ## OpenAPI ````yaml get /v1/tickets openapi: 3.0.0 info: title: Thena Platform description: The Thena Platform API description version: 1.0.0 contact: {} servers: - url: https://platform.thena.ai description: Platform - url: http://localhost:8000 description: Local security: - ApiKey: [] tags: [] paths: /v1/tickets: get: tags: - Tickets description: Get all tickets for standard and enterprise tier organizations. parameters: - name: teamId required: false in: query description: The ID of the team to filter tickets by schema: example: T00M677SAK type: string - name: dateRange required: false in: query description: >- Calendar-based range in UTC. Examples: 1d = since 00:00 UTC yesterday, 2d = since 00:00 UTC 2 days ago, 1w = since 00:00 UTC 7 days ago, 3m = since 00:00 UTC on the same date 3 months ago. examples: lastTwoDays: summary: Last 2 calendar days value: 2d lastWeek: summary: Last 7 calendar days value: 1w schema: enum: - 1d - 2d - 1w - 2w - 3w - 4w - 1m - 3m type: string - name: page required: false in: query description: The page number to fetch tickets by schema: minimum: 0 default: 0 example: 0 type: number - name: limit required: false in: query description: The limit number of tickets to fetch schema: minimum: 1 maximum: 100 default: 10 example: 10 type: number responses: '200': description: Operation successful content: application/json: schema: $ref: '#/components/schemas/GetAllTicketsResponse' '401': description: User is not authenticated! '403': description: Insufficient permissions content: application/json: example: statusCode: 403 error: Forbidden message: You are not a member of this team! '404': description: Team not found content: application/json: example: statusCode: 404 error: Not Found message: Team not found! '429': description: Too many requests! '500': description: Something went wrong! '503': description: This service/resource is currently unavailable. components: schemas: GetAllTicketsResponse: type: object properties: status: type: boolean default: true description: The status of the response message: type: string default: Success description: The message of the response timestamp: format: date-time type: string default: '2024-01-01T00:00:00.000Z' description: The timestamp of the response data: description: The tickets fetched type: array items: $ref: '#/components/schemas/TicketResponseDto' required: - status - message - timestamp - data TicketResponseDto: type: object properties: id: type: string description: The unique identifier of the ticket ticketIdentifier: type: string description: The unique identifier of the ticket title: type: string description: The title of the ticket ticketId: type: number description: The ticket ID of the ticket description: type: string description: The description of the ticket source: type: string description: The source of the ticket accountId: type: string description: The account ID of the ticket status: type: string description: The status of the ticket statusId: type: string description: The status ID of the ticket priority: type: string description: The priority of the ticket priorityId: type: string description: The priority ID of the ticket storyPoints: type: number description: The story points of the ticket account: type: string description: The account of the ticket teamId: type: string description: The team ID of the ticket teamName: type: string description: The name of the team of the ticket teamIdentifier: type: string description: The identifier of the team of the ticket subTeamId: type: string description: The sub team ID of the ticket subTeamName: type: string description: The name of the sub team of the ticket subTeamIdentifier: type: string description: The identifier of the sub team of the ticket isPrivate: type: boolean description: Whether the ticket is private typeId: type: string description: The type ID of the ticket type: type: string description: The name of the type of the ticket assignedAgent: type: string description: The assigned agent of the ticket assignedAgentId: type: string description: The assigned agent ID of the ticket assignedAgentEmail: type: string description: The assigned agent email of the ticket assignedAgentAvatar: type: string description: The assigned agent avatar of the ticket requestorEmail: type: string description: The requestor email of the ticket customerContactId: type: string description: The customer contact ID of the ticket customerContactFirstName: type: string description: The customer contact first name of the ticket customerContactLastName: type: string description: The customer contact last name of the ticket customerContactEmail: type: string description: The customer contact email of the ticket submitterEmail: type: string description: The submitter email of the ticket customFieldValues: description: The custom field values type: array items: type: string deletedAt: type: string description: The deleted at date of the ticket archivedAt: type: string description: The archived at date of the ticket createdAt: type: string description: The created at date of the ticket updatedAt: type: string description: The updated at date of the ticket formId: type: string description: The form ID of the ticket aiGeneratedTitle: type: string description: The AI generated title of the ticket aiGeneratedSummary: type: string description: The AI generated summary of the ticket sentiment: type: string description: The sentiment of the ticket sentimentId: type: string description: The sentiment ID of the ticket teamIcon: type: string description: The team icon of the ticket teamColor: type: string description: The team color of the ticket teamOrganizationId: type: string description: The team organization ID of the ticket teamParentTeamId: type: string description: The team parent team ID of the ticket teamDescription: type: string description: The team description of the ticket teamConfigurationId: type: string description: The team configuration ID of the ticket teamTeamOwnerId: type: string description: The team team owner ID of the ticket teamIsActive: type: boolean description: The team is active of the ticket teamIsPrivate: type: boolean description: The team is private of the ticket teamCreatedAt: type: string description: The team created at of the ticket teamUpdatedAt: type: string description: The team updated at of the ticket teamDeletedAt: type: string description: The team deleted at of the ticket teamArchivedAt: type: string description: The team archived at of the ticket subTeamIcon: type: string description: The sub team icon of the ticket subTeamColor: type: string description: The sub team color of the ticket subTeamOrganizationId: type: string description: The sub team organization ID of the ticket subTeamParentTeamId: type: string description: The sub team parent team ID of the ticket subTeamDescription: type: string description: The sub team description of the ticket subTeamConfigurationId: type: string description: The sub team configuration ID of the ticket subTeamTeamOwnerId: type: string description: The sub team team owner ID of the ticket subTeamIsActive: type: boolean description: The sub team is active of the ticket subTeamIsPrivate: type: boolean description: The sub team is private of the ticket subTeamCreatedAt: type: string description: The sub team created at of the ticket subTeamUpdatedAt: type: string description: The sub team updated at of the ticket subTeamDeletedAt: type: string description: The sub team deleted at of the ticket subTeamArchivedAt: type: string description: The sub team archived at of the ticket lastCustomerComment: type: string description: The last customer comment timestamp lastVendorComment: type: string description: The last vendor comment timestamp closedAt: type: string description: The closed at date of the ticket nullable: true closedBy: type: string description: The display name of the user who closed the ticket nullable: true closedById: type: string description: The ID of the user who closed the ticket nullable: true closedByEmail: type: string description: The email of the user who closed the ticket nullable: true lastComment: type: string description: >- The last comment timestamp (max of lastCustomerComment and lastVendorComment) isEscalated: type: boolean description: Whether the ticket is escalated required: - id - ticketIdentifier - title - ticketId - description - source - accountId - status - statusId - priority - priorityId - storyPoints - account - teamId - teamName - teamIdentifier - subTeamId - subTeamName - subTeamIdentifier - isPrivate - typeId - type - assignedAgent - assignedAgentId - assignedAgentEmail - assignedAgentAvatar - requestorEmail - customerContactId - customerContactFirstName - customerContactLastName - customerContactEmail - submitterEmail - customFieldValues - deletedAt - archivedAt - createdAt - updatedAt - formId - aiGeneratedTitle - aiGeneratedSummary - sentiment - sentimentId - teamIcon - teamColor - teamOrganizationId - teamParentTeamId - teamDescription - teamConfigurationId - teamTeamOwnerId - teamIsActive - teamIsPrivate - teamCreatedAt - teamUpdatedAt - teamDeletedAt - teamArchivedAt - subTeamIcon - subTeamColor - subTeamOrganizationId - subTeamParentTeamId - subTeamDescription - subTeamConfigurationId - subTeamTeamOwnerId - subTeamIsActive - subTeamIsPrivate - subTeamCreatedAt - subTeamUpdatedAt - subTeamDeletedAt - subTeamArchivedAt - lastCustomerComment - lastVendorComment - lastComment - isEscalated securitySchemes: ApiKey: type: apiKey in: header name: x-api-key description: 'Enter your API key ' ````