> ## Documentation Index > Fetch the complete documentation index at: https://docs.thena.ai/llms.txt > Use this file to discover all available pages before exploring further. # Create tickets in bulk ## OpenAPI ````yaml post /v1/tickets/bulk openapi: 3.0.0 info: title: Thena Platform description: The Thena Platform API description version: 1.0.0 contact: {} servers: - url: https://platform.thena.ai description: Platform - url: http://localhost:8000 description: Local security: - ApiKey: [] tags: [] paths: /v1/tickets/bulk: post: tags: - Tickets description: This endpoint is only available for enterprise tier organizations. parameters: [] requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/CreateTicketsBulkDto' responses: '201': description: Operation successful content: application/json: schema: $ref: '#/components/schemas/GetAllTicketsBulkResponse' '401': description: User is not authenticated! '403': description: User does not have access to this resource! '404': description: Resource not found! '429': description: Too many requests! '500': description: Something went wrong! '503': description: This service/resource is currently unavailable. components: schemas: CreateTicketsBulkDto: type: object properties: tickets: description: The tickets to create type: array items: $ref: '#/components/schemas/CreateTicketBody' options: description: The options for creating tickets in bulk allOf: - $ref: '#/components/schemas/CreateBulkTicketsOptions' required: - tickets GetAllTicketsBulkResponse: type: object properties: status: type: boolean default: true description: The status of the response message: type: string default: Success description: The message of the response timestamp: format: date-time type: string default: '2024-01-01T00:00:00.000Z' description: The timestamp of the response data: description: The tickets fetched type: array items: $ref: '#/components/schemas/TicketBulkResponseDto' required: - status - message - timestamp - data CreateTicketBody: type: object properties: assignedAgentId: type: string description: The ID of the assigned agent accountId: type: string description: The ID of the account assignedAgentEmail: type: string description: The email of the assigned agent description: type: string description: The description of the ticket dueDate: format: date-time type: string description: The due date of the ticket submitterEmail: type: string description: The email of the submitter statusId: type: string description: The ID of the status, status id if provided is used over status name statusName: type: string description: The name of the status to match against priorityId: type: string description: >- The ID of the priority, priority id if provided is used over priority name priorityName: type: string description: The name of the priority to match against sentimentId: type: string description: The ID of the sentiment metadata: type: object description: The metadata of the ticket typeId: type: string description: The ID of the type isPrivate: type: boolean description: Whether the ticket is private source: type: string description: The source of the ticket aiGeneratedTitle: type: string description: The AI generated title of the ticket aiGeneratedSummary: type: string description: The AI generated summary of the ticket attachmentUrls: description: The attachment URLs type: array items: type: string customFieldValues: description: The custom field values type: array items: $ref: '#/components/schemas/ExternalCustomFieldValuesDto' isProactive: type: boolean description: Whether the ticket is proactive default: false closedAt: format: date-time type: string description: The closed date of the ticket closedById: type: string description: The ID of the user who closed the ticket proactiveChannels: type: array description: The proactive channels associated with the ticket items: type: string enum: - email - web-chat - slack title: type: string description: The title of the ticket requestorEmail: type: string description: The email of the requestor performRouting: type: boolean description: Whether to perform routing teamId: type: string description: The ID of the team formId: type: string description: The ID of the form commentContent: type: string description: The content of the customer comment commentContentHtml: type: string description: The HTML content of the customer comment commentContentJson: type: string description: The JSON content of the customer comment commentAttachmentIds: description: The attachment IDs for the customer comment type: array items: type: string commentMetadata: type: object description: The metadata for the customer comment commentImpersonatedUserName: type: string description: The impersonated user name for the customer comment commentImpersonatedUserEmail: type: string description: The impersonated user email for the customer comment commentImpersonatedUserAvatar: type: string description: The impersonated user avatar for the customer comment deDuplicationKey: type: string description: >- A deduplication key provided by an external application. The platform uses this key to prevent the creation of duplicate tickets. maxLength: 255 required: - title - requestorEmail - teamId CreateBulkTicketsOptions: type: object properties: stopOnError: type: boolean description: Whether to stop on error TicketBulkResponseDto: type: object properties: id: type: string description: The ticket id title: type: string description: The ticket title required: - id - title ExternalCustomFieldValuesDto: type: object properties: {} securitySchemes: ApiKey: type: apiKey in: header name: x-api-key description: 'Enter your API key ' ````