> ## Documentation Index > Fetch the complete documentation index at: https://docs.thena.ai/llms.txt > Use this file to discover all available pages before exploring further. # Update a CSAT rule ## OpenAPI ````yaml patch /v1/csat/rules/{id} openapi: 3.0.0 info: title: Thena Platform description: The Thena Platform API description version: 1.0.0 contact: {} servers: - url: https://platform.thena.ai description: Platform - url: http://localhost:8000 description: Local security: - ApiKey: [] tags: [] paths: /v1/csat/rules/{id}: patch: tags: - CSAT summary: Update a CSAT rule parameters: - name: id required: true in: path schema: type: string requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/UpdateCsatRuleDto' responses: '200': description: Success - CSAT rule updated successfully content: application/json: example: data: ok: true data: id: e4d2a5b1-9c3f-4c8d-b1a2-3e4f5a6b7c8d name: Updated High Priority Ticket Survey description: Updated description for high priority ticket surveys isActive: false priority: 10 allFilters: ticket: standardFields: - field: status operator: '=' value: closed customFields: [] account: standardFields: [] customFields: [] contact: standardFields: [] customFields: [] anyFilters: ticket: standardFields: - field: priority operator: '=' value: high customFields: [] account: standardFields: [] customFields: [] contact: standardFields: [] customFields: [] triggerConfig: enabled: true deliveryChannel: email delayInMinutes: 5 feedbackConfig: enabled: true feedbackType: thumbs includeCommentField: false brandingColor: '#dc2626' createdAt: '2023-08-01T12:00:00Z' updatedAt: '2023-08-02T14:30:00Z' status: true message: CSAT rule updated successfully timestamp: '2025-07-15T11:38:09.817Z' '400': description: Bad Request - Invalid input data content: application/json: example: statusCode: 400 message: Validation failed error: Bad Request '401': description: Unauthorized content: application/json: example: statusCode: 401 message: Unauthorized error: Unauthorized '403': description: Forbidden content: application/json: example: statusCode: 403 message: Forbidden error: Forbidden '404': description: CSAT rule not found content: application/json: example: statusCode: 404 message: CSAT rule with ID rule123 not found error: Not Found '429': description: Too many requests! '500': description: Internal Server Error content: application/json: example: statusCode: 500 message: Internal Server Error error: Internal Server Error '503': description: Service Unavailable content: application/json: example: statusCode: 503 message: Service Unavailable error: Service Unavailable components: schemas: UpdateCsatRuleDto: type: object properties: name: type: string description: Name of the CSAT rule example: High Priority Ticket Survey description: type: string description: Description of the CSAT rule example: Sends CSAT surveys to customers with high priority tickets isActive: type: boolean description: Whether the rule is active example: true allFilters: description: Filters where ALL conditions must be met allOf: - $ref: '#/components/schemas/FilterDto' anyFilters: description: Filters where ANY condition can be met allOf: - $ref: '#/components/schemas/FilterDto' triggerConfig: description: Configuration for when and how the CSAT survey is triggered allOf: - $ref: '#/components/schemas/TriggerConfigDto' feedbackConfig: description: Configuration for the CSAT survey appearance and behavior allOf: - $ref: '#/components/schemas/FeedbackConfigDto' priority: type: number description: Priority of the CSAT rule example: 1 FilterDto: type: object properties: ticket: description: Ticket filters allOf: - $ref: '#/components/schemas/EntityFilterDto' account: description: Account filters allOf: - $ref: '#/components/schemas/EntityFilterDto' contact: description: Contact filters allOf: - $ref: '#/components/schemas/EntityFilterDto' TriggerConfigDto: type: object properties: triggerType: type: string enum: - always - random description: 'Type of trigger: always send or randomly send' example: always randomPercentage: type: number description: Percentage of tickets to randomly select for CSAT (10% or 20%) enum: - 10 - 20 example: 10 triggerEvent: type: string enum: - ticket_resolved - ticket_closed - time_after_response description: Event that triggers the CSAT survey example: ticket_resolved delayMinutes: type: number description: Delay in minutes after the trigger event example: 30 minimum: 0 required: - triggerType FeedbackConfigDto: type: object properties: enabled: type: boolean description: Whether this feedback configuration is enabled example: true feedbackType: type: string enum: - star - thumbs description: 'Type of feedback: star rating or thumbs up/down' example: star customTitle: type: string description: Custom title for the CSAT survey example: How was your experience? customMessage: type: string description: Custom message for the CSAT survey example: Please rate your satisfaction with our support. customThankYouMessage: type: string description: Custom thank you message displayed after survey completion example: Thank you for your feedback! includeCommentField: type: boolean description: Whether to include a comment field in the survey example: true commentFieldLabel: type: string description: Label for the comment field example: Additional Comments commentFieldPlaceholder: type: string description: Placeholder text for the comment field example: Please share any additional feedback here... brandingColor: type: string description: Hex color code for survey branding example: '#3366CC' deliveryChannel: type: string description: Delivery channel for the survey example: email required: - enabled - feedbackType - includeCommentField EntityFilterDto: type: object properties: standardFields: description: Standard field filters example: - field: status operator: '=' value: open type: array items: $ref: '#/components/schemas/StandardFilterDto' customFields: description: Custom field filters example: - field: custom_CFLLXQWWY4Z customFieldId: CFLLXQWWY4Z operator: '=' value: Value type: array items: $ref: '#/components/schemas/CustomFieldFilterDto' StandardFilterDto: type: object properties: field: type: string description: Field name example: status operator: type: string description: Operator enum: - '=' - '!=' - '>' - < - '>=' - <= - contains - not_contains - in - not_in - is_empty - is_not_empty example: '=' value: type: object description: Filter value example: open CustomFieldFilterDto: type: object properties: field: type: string description: Field name example: custom_CFLLXQWWY4Z customFieldId: type: string description: ID of the custom field example: CFLLXQWWY4Z operator: type: string description: Operator enum: - '=' - '!=' - '>' - < - '>=' - <= - contains - not_contains - in - not_in - is_empty - is_not_empty example: '=' value: type: object description: Filter value example: This is a custom field value securitySchemes: ApiKey: type: apiKey in: header name: x-api-key description: 'Enter your API key ' ````